Highly successful Senior Manager with extensive Airline Operations, Customer Service and Commercial experience gained within a major international airline and aviation & business consultancy. Proven track record in delivering company wide business strategies to maximise profitability, increase productivity, deliver significant cost reductions, whilst at the same time enhancing the customer experience. An effective and inspirational people manager with an ability to produce high performing teams, whilst empowering and developing individuals and service partners to continually drive improved business solutions, whether commercial, financial or operational. Passionate about customer service, an engaging and inspirational leader who interacts effectively at all levels.
Most recent positions……
Senior Associate, Ground Operations, Nyras Aviation
Providing expert insight in all areas of airline/airport ground operations.
Advising clients on a variety of projects including hub design and implementation, operational efficiency, development of new operational processes and the design of value models for airline operations.
Owner/Director,Business Lighthouse
Helping organisations improve their performance by providing consultancy, training, mentoring, business coaching, customer management, and business development.
Interim Head of Guest Delivery – Dublin Airport, Aer Lingus
Bringing together the Dublin Airport airside and landside activity, providing full line of sight and responsibility across the guest journey – from entry to the airport to the boarding of aircraft and arrival back through the airport. Strategically lead and manage Guest Services operation to deliver the best possible guest experience whilst ensuring the operation runs smoothly and efficiently, in a cost effective manner, and conforms to safety and security requirements.
Head of Ground Operations Scotland – British Airways
Lead, direct and develop the ground operations at 3 Scottish airports – Aberdeen, Edinburgh, Glasgow with responsibility for 400 staff. Delivered continued operational effectiveness and efficiencies whilst fostering a working environment that sets industry standards for quality, employee development and maximising profitability.
