Ibrahim Khalil Ibrahim Elnayal
Cell Phone Number: +20 1007151113 , +20 1119920013
Whatsapp No. +201007151113 Home number: +20 3 5552732
Address: 46 Dr. Abd Elmohsen Elhoseny St. Sidi Beshr, Alexandria, Egypt.
Personal e-mails: ibrahimelnayal@yahoo.com & ibrahimelnayal@gmail.com
Work e-mails: ibrahim.elnayal@sutherlandglobal.com & ibrahiem.elnayal@te.eg
LinkedIn Profile: www.linkedin.com/in/ibrahim-elnayal-8820973a
Skype ID: ibrahim.khalil.elnayal
PERSONAL INFORMATION
· Birthdate: 08th January 1988
· Nationality: Egyptian.
· Marital Status: Single.
· Military service: Exempt.
· Available driving license: Valid.
CERTIFICATIONS
· Cisco Certified Network Professional (CCNP)
· Cisco Certified Network Association (CCNA)
(Cisco ID No. CSCO12854272 )
WORK EXPERIENCE
· Senior Information Technology Engineer (IT): October 2018 – Present
At Sutherland Global Services (SGS), Alexandria, Egypt.
Job Description
Global Technology Infrastructure (GTI) as :
Ø Managing communication with service providers and the Internal Network Team (GNOC) and server’s team.
Ø Manage all servers and infrastructure related tasks including Follow up with suppliers and vendors, ensuring proper installation, implementation, and Handover.
Ø Managing all network tasks related to site installation including switches, routers, firewalls, and Access points.
Ø Managing all server new installation including Exchange, Domain controller, Backup servers.
Ø Managing data center neat and Clean with 100 % documented.
Ø Ensure Helping Core teams for any physical local Site assistance for any new installation or any Crisis.
Ø Acting as Egypt site POC for all call recording related issues.
Ø Acting as a problem management role for chronic problems and find a permanent solution.
Ø Responsible for the implementation, review, and suggest modifications to Egypt site Disaster Recovery and Business Continuity plans.
Ø Maximize system stability, availability, uptime Vendor co-ordination.
Ø Maximize Customer satisfaction (CSAT) by full and on time support.
Ø DWM follows up and updates till resolution if any problems are found and normal operations confirmation.
Ø Events, Escalations and Crisis management
Ø Ensure SLA met for all incidents related to GTI
Ø Ensure 100% MacAfee and Service pack daily update.
Ø Managing all site-related documentation.
Ø Documentation maintained to support compliance/IT Security and audit requirements.
Ø Asset Management Tracking and follow up.
Ø Updating the Master Image for all desktops
Ø ADS control, maintenance and typical case confirmation with the actual installed system elements.
Ø Managing all program related documentation and Backup tape drive maintenance.
Ø Maintaining proper shift Handover and attending weekly Calls with different entities.
· International Fiber Transmission Engineer: May 2018 – October 2018
At Telecom Egypt (TE) (telecomegypt) (WE), International Transmission Station, Alexandria, Egypt.
Job Description
Ø O&M engineer for all submarine cables crossing through Egypt using Telecom Egypt’s national network like IMEWE, Hawk, SMW4, SMW3, Flag, Aletar, EIG, GBI.
Ø Coordinating land cable cuts repair.
Ø Raising trouble tickets with details from the requester.
Ø Tracking the faulty card sent for repair.
Ø Providing incident time stamp and preliminary root cause analysis report to the customer.
Ø Provisioning new circuits, troubleshooting down circuits.
Ø Member of BNOC Team.
Ø Member of IMEWE submarine cable O&M team.
Ø Monitoring/analysis/ clear transmission alarms.
· Computer and Network LAB Administrator: Jan 2017 to May 2018
At the Computer Engineering department, Arab Academy for Science, Technology and Maritime Transport (AASTMT), Abu Kir, Alexandria, Egypt.
Job description
Responsibility for Computer and Networking LAB in Computer Engineering Department within a Cisco Lab which includes a rack with 4 Routers, 4 Switches, MOXA Device N-Port (Secure Network Device), Proxy Server Device and 37 Desktop Devices.
· Networking Engineer: June 2015 to Jan 2017
At Computer Networks and Data Center (CNDC), Arab Academy for Science, Technology and Maritime Transport (AASTMT), Abu Kir, Alexandria, Egypt.
Job description
Ø Troubleshooting and Configuring a variety of computer issues, installing hardware drivers and software programs, installing and troubleshooting Windows10, Windows Server 2012 and Microsoft Office 2016.
Ø This job allowed me to obtain sufficient knowledge in:
-WAN (PPP, LCP, etc…).
-protocols (IPv4, RIP, STP, OSPF, EIGRP, IPv6, ICMP, etc…).
-client configuration (NIC, TCP/IP, DNS, DHCP, VLSM, VLAN, etc…).
-wireless configurations and survey a location.
· Technical Support Engineer: Sep 2012 to May 2015
At the Mechanical Engineering Department, Basic and Applied Science Department and Computer Service Center (CSC). Arab Academy for Science, Technology and Maritime Transport (AASTMT), Abu Kir, Alexandria, Egypt.
Job description
IT Engineer to support all Computer Devices Laboratories in College of Engineering and Technology.
· Electronics Engineer: Nov 2011 to Feb 2012
At Simulator Center, Arab Academy for Science, Technology and Maritime Transport (AASTMT), Abu Kir, Alexandria, Egypt.
As a Computers and equipment hardware engineer including problems solving in circuit board configurations.
EDUCATION & QUALIFICATIONS
September 2005-July 2011
Bachelor Degree in Electronics & Communications Engineering
Arab Academy for Science, Technology and Maritime Transport (AASTMT), Abu Kir Campus, Alexandria, Egypt.
Faculty of Engineering & Technology,
Electronics and Communication Engineering Department.
Graduation project: Electrocardiography (ECG),
Graduation Project Grade: Excellent.
February 2011
Certificate of Appreciation for participating in Engineering Day.
COURSES
# Cisco ID No. CSCO12854272
· Cisco Certified Network Associate (CCNA) – Cyber Ops (Cyber Security)
Attended an online course with NetAcademy (Cisco Academy).
· Cisco Certified Network Professional (CCNP) – Routing and Switching
· Cisco Certified Network Associate (CCNA) – Routing and Switching
LANGUAGE
· Arabic: Native Language.
· English: Very good at speaking, reading, and writing. B2 Level
· German: Good at speaking, reading, and writing. B1 Leve
TRAINING EXPERIENCE
· Arab Academy for Science and Technology.
Network Engineer, (Trainee – 2011)
· Arab Academy for Science and Technology.
Electronics Engineer, (Trainee – 2010)
· Sidi Kerir Petrochemicals Company (SIDPEC).
Automatic Control Engineer, (Trainee – 2009)
COMPUTER SKILLS
· Excellent command of Microsoft Windows Operating System: Windows XP / Windows 7 and Windows 10.
· Excellent command of Microsoft Software Office 2010 and 2016.
· Pspice, KiCad, Matlab, Assembly language.
· Professional in assembling computer components and devices, maintenance and repairing.
References & supporting documents are available upon request
