A competent professional with 22 yrs of combined multi-disciplinary experience (across Project Management, Program Management, Portfolio Management, PMO setup & Governance) in Banking, IT, IMS, ICT, Telecom, Retail and ITES / BPO Domains.
Expertise in concepts of end-to-end project planning & implementation from Initiation to Closure. Effective scope management to activity sequencing, cost estimation and risk analysis to quality management in line with Project guidelines & norms
Successfully Projects implementation, governance & support with budget up to USD 10 Million across multiple businesses and geographies
Expert in SDLC& working with project methodologies like Agile, Scrum, & Waterfall; possess broad technical knowledge of application design, development, architecture and application integrations
Excels in designing & delivering solutions that remedy core business issues and position the organization to reach the next level of profitability through technology introduction; giving proposals to clients, providing solution strategy support encompassing briefing on client feedback / insights to help them in developing customer-specific strategies
Skilled in establishing & monitoring PMO Governance functions and managing Budget with focus on profitability & optimal utilization of resources
Consistent top performer with skills in effective Project management that excels in delivering business value with high Benefit Realization & ROI;
Proficient in building strong, lasting relationships, at all levels; excellent communicator with aptitude for collaborating with internal & vendor executives, directors, and key stakeholders to identify business needs and to develop winning solutions.
Professional Experience
Nov’ 17 – Present
Wells Fargo EGS ( Enterprise Global Services) Ltd., Chennai, India as Assistant Vice President – Projects (Role End to End Project Mgmt, Resource Mgmt – Onsite & Offshore)
Currently Managing Critical, High Risk Projects worth 4m USD to 10m USD for Wells Fargo EGS (End to End Project Management). Also Managing under Wholesale Banking LOB / Swift Banking Portfolio, Related Program, Projects, CRs, Risks & Issues. Working with closely with Project Managers, Business & Technical Stake holders (Application team, Middleware team, Network team, Infrastructure team, Testing team, Vendors) & Resources spread across NA & APAC on the Project requirements. Using SDLC, Waterfall & Agile methodology. Work closely with the Sponsor / Senior Mgmt.
Mar’ 12 – Aug’ 17
GAVS Technologies Ltd., Chennai, India as Senior Delivery Manager Projects (Role End to End Project Management – Onsite & Offshore)
Jan’ 16 – Aug’ 17
Heading end-to-end Projects with different domains ( Banking, IT, IMS, Retail & Telecom) for US, UK, EMEA & APAC Clients including client relationship management, vendor management, resource management (Onsite & Offshore), operations management, P&L, pre-sales – RFI, RFP, &contracts, business transformation, change management, human resource management, Project management (using SDLC, Agile, Water fall & DEV-OPS). Successfully implemented Process Automation Projects like Robotics Process Automation using Blue Prism to reduce the revenue impact & increased revenue by 35%. Was a key member of COE team (Center of Excellence), have initiated many skill / Business / Process improvement initiatives for Gavs. Established & Monitored Project Governance Functions, Tools, Standards, Policies & Procedures. Also managing Projects for Major Banking clients in GCC (like Bank Muscat, Ahli Bank, Bank Sohar & National bank Of Oman).
Ø Manage & Mentor a global team of Project Managers, Project Coordinators / Business Analysts.
Ø Working closely with all the key stake holders including Development team, Middle ware team, Testers, Business Analysts, Vendors, Sponsor to deliver the projects from Initiation to Closure.
Ø Seamlessly work with Global / Multi cultural Project teams / Stake holders to deliver the project.
Ø Manage Budget & all the onshore / offshore resources effectively (Utilization / Deployment / Optimization).
Ø Work with the Sr. Management to devise a strategy for Customer Satisfaction, Business Process Improvements, cost / Resource optimization & recommend Projects which will benefit the organization & its customers.
Ø Robotics Process Automation Techno-Functional / Process Architect – Assess all the existing processes / accounts to identify RPA Project opportunities, recommend the ideal tool / technology based on the requirements & manage the Project till successful completion. Achieved effective resource optimization around 30% to 40% post RPA implementation.
Ø Travel Globally to Client sites for Requirement gathering / scope discussions, Project Implementations, Business reviews & QBRs.
Oct’ 14 – Dec’ 15 Head of PMO & Projects, Ahli Bank, Muscat – Oman (Onsite)
Evolved strategies and executed roadmaps (for PMO, purchases, budget controls, IT infrastructure, security, crisis / disaster & business continuity plans, incident management, audits, quality assurance, compliance & regulations, and vendor management) for all the Projects (Banking, IT, Channels, Business, Retail, Insurance, Corporate, Risk, Security, Call Center (IVR), Mobile/Internet banking, Wealth management, Investment Banking, Conventional / Retail / Corporate Banking & Islamic Banking, Business Transformation, Strategic & Special). Provided guidance & leadership to the PMO Team (SDLC, Agile & Waterfall). Set up the PMO from scratch and identified ways to track, recognize & report risks / issues with mitigation plan to the senior management. Initiated & Managed the Center of Excellence for Ahli Bank Oman & Bahrain. Hire & mentor the new Pms, Business Analysts & Developments teams. Manage Project Managers, inhouse & external development / Testing teams to successfully deliver the Modules / Project.
Mar’ 12 – Sep’ 14 Senior Project Manager, Bank Muscat, Muscat– Oman (Onsite)
Managed successful Project Delivery, PMO setup / Governance in Banking (Conventional / Retail / Corporate Banking & Islamic Banking), IT, Channels, Mobile/Internet banking, Call Center(IVR), Wealth management, CBO, Business Transformation & Operations improvement, Fraud / Risk Monitoring. Played a key role of Portfolio Manager for all consumer banking projects. Consolidating teams spread across different geographies, coordinated with different departments, stakeholders, management team &with multiple vendors for successful completion of all the projects. Collaborated with business heads to developed end products / solutions are in-line with business requirements & delivered as per agreed service levels.
Highlights:
Rendered consultancy for Request for Proposal (RFP) & Request for Quotation (RFQ) responses and Proof of Concept (POC); educated business development teams
Managed the program budget worth INR 120 Crores / US$ 18 Million, monitored expenditures and cost against delivery; maintained gross margin of individual accounts month-on-month at >50% to 60%
Hired, Managed & Mentored team of Project Managers, Project Governance team & Project Coordinators.
Identified training needs for the team and organized/conducted training programs in Program Management, Project Management, Project Governance, Application Management, Info-security Management, Risk Management, Testing Tools, WFM Tools, CRM Tools, Ticketing Tools(mention areas, technologies)
Manage / coordinate regularly with the global Internal Stake holders, development teams & vendors to deliver the required solutions / Projects.
Created execution roadmaps for Projects, purchases, budget controls, IT infrastructure, security, crisis / disaster & business continuity plans, asset management, intellectual property protection, ERP, application & software development/implementation, and so on to reduce overall operational costs of resources, infrastructure and applications as well as create an alignment between business / technology plans and strategic initiatives at the top.
Sep’ 06 – Nov’ 11
Verizon Data Services India Ltd. (VDSI), Hyderabad, India as Program Manager (Role : Projects / Program Management )
Functioned as In-charge of the Center; coordinated with Onshore / Offshore Teams, Clients, Vendors, US Counter parts, Sr. Management for ensuring smooth Project / Program delivery. Consolidating teams spread across, coordinating with different Stake Holders.
Highlights:
Completely setup three Verizon Technical / Customer Support Service centers in India ( Hyderabad, New-Delhi & Pune).
Managed Project managers, Quality Managers & Process Analysts.
Successfully Managed many Telecom Projects related to Business Process Improvements, Verizon Online DSL / Broadband Voice, E-mail & Chat, FIOS(Fiber Optic Service) Voice, E-mail & Chat, Billing (Customer Service) Voice, Chat & Back Office.
Initiated, Managed end to end & implemented many internal projects across India & Global centers to automate & continuously enhance center performance.
Created, ran, & traced specific Focus Groups to identify & improve the Bottom Performers on their areas of opportunity. Established & successfully drove the Center of Excellence (COE) initiatives.
Planned & facilitated R&R (Rewards & Recognition) Programs to motivate & enhance team performance
Leveraged relationships with top management in client organizations to acquire additional projects; supported senior management in the development of Request for Proposals (RFP), resulting in the acquiring of 12 (number) contracts
Nov’ 03 – Sep’ 06
Sutherland Global Services. Ltd, Chennai as Account Manager ( Role Project / Account Management)
Worked as Account Manager for Dell, Ensured top class client servicing and obtained maximum customer satisfaction scores consistently ( competing with other Global Competitors). Accountable for end to end Project Management, Service Delivery & Account Growth. Motivated team to focus on timely Project delivery, efficient & effective solutions and readiness for day-to-day business needs.
Highlights:
Managed a team of Assistant Managers, SME’s & QA’s.
Successfully handled Projects for Dell Process. Coordinated with Global / Multicultural stake holders to successfully initiate & implement Projects.
Successfully Managed / implemented many Projects for Process / Business / Revenue improvement.
Previous Experience
Feb’ 03 – Oct’ 03 with NVCL (Net Vision Cyber Limited – Division of DSQ Software Ltd.), Chennai as Supervisor Operations
Jan’01 – Feb’03 with GE Capital International Services (GECIS), Hyderabad as Assistant Manager
Feb’ 99 – Jan’ 01 with ETA Ascon Group of Companies, Dubai, U.A.E as Admin In-charge & Bus Development Executive
Jun’ 96 – Dec’ 98 with C. P. (Aquaculture) India Pvt. Ltd., Chennai, India as Software Developer & Assistant EDP In-charge
Certifications
Robotics Process Automation (RPA) – Trained in Blue Prism
PMP Trained
PRINCE2 Practitioner Certified
ITIL v3 Certified
Agile Scrum Master Certified
Dev-ops Foundation Certified
Six Sigma Green Belt Certified
Lean Six Sigma Black Belt Certified
Personal Details
Date of Birth:5th Dec 1975
Languages Known(Expert Level):English, Hindi, Tamil, Urdu, (Basic level) – Arabic
Address:Orleans Apt, Flat 301, Jeyachandran Nagar 3rd Main Rd, Pallikaranai, Chennai – 600100 India
Linked in Profile : https://www.linkedin.com/in/mohammed-anoshnadeem-prince%C2%AE-pmp%C2%AE-asm%C2%AE-itilv3%C2%AE-rpa-devops%C2%AE-lssbb%C2%AE-5080524/
Listed below are some of the Banking, Business, IT, Development, Telecom, IT Infrastructure & some RPA Projects managed by me :
80% of the below Projects were managed right from Pre-Initiation stage till Closure. Worked with Inhouse teams & Vendors for Development, Integration & Testing.
Ø Projects managed with US Clients having Global Presence ( NA, EMEA & APAC)
1. Swift Banking Projects for NA Region.
2. IT Asset Management for NA, EU & APAC Region
3. Miraki app implementation for NA Region & EU Region Users
4. Global Server / VM Optimization & Consolidation Project
5. DR Test Project for SAP Servers
6. DR Test Project for Windows Servers
7. Customer Tickets Ownership Tracker
8. Setting up the COE & Knowledge base for a Major Telecom client.
9. Single Sign On implementation Project ( where users can login to multiple applications using a single sign on).
10. Network – New Core Switch Implementation
11. Network – Level3 Migration from EIGRP to OSPF
12. SAP – Kernel Upgrade
13. Network – Comcast Wan implementation
14. SAP – System Refresh
15. Oracle Data Guard Implementation Project
16. Robotic Process Automation solution for monitoring service desk ticket status ( Using BluePrism Tool).
17. Robotic Process Automation for Live Performance Reporting System ( using BluePrism Tool)
Ø Projects Managed for UK Clients .
1. New Well Planning System – British Petroleum UK & Oman
2. Knowledge Base Creation – CSL DualCom UK
3. Network Monitoring System – Automation
Ø Projects Managed in Bank Muscat .
1. Implemented PMO, PMO Governance, Project documents & Project team from scratch (using PMP methodology).
2. HRMS ( HR Management System Implementation)
3. Core Banking Upgrade – T24 Upgrade to R12
4. Wealth Management System Implementation
5. New Bank Muscat Branch Implementation Project
6. IMAL Implementation Project ( Islamic Core Banking System )
7. CTI Upgrade Project to ver 4.1
8. IVR Enhancement Project
9. CTI Upgrade Project
10. IVR Upgrade Project for Conventional banking to ver 6.x
11. IVR Upgrade Project for Islamic Banking to Ver 6.x
12. Work Force Management Tool implementation Project
13. Bank Muscat Prize Draw System Implementation Project
14. Statement Consolidation Project ( consolidation of all statements into one statement for Customers availing multiple accounts & Services).
15. QNET System Implementation Project
16. ATM Re-conciliation Project
17. New ATM Implementation Project ( Conventional Banking)
18. New ATM Implementation Project ( Islamic banking)
19. ATM Cash Optimization Project
20. Internet banking Enhancements
21. Internet Baking implementation for Islamic Customers
22. Internet Banking implementation for Priority Customers
23. SMS Banking Enhancements
24. CBO BCSB Scoring & Rating Project ( Credit Risk)
25. CBO BCSB Phase 2 Project ( Credit Risk).
26. Fraud Monitoring System ( Completed RFI, RFP & Vendor Selection Process ).
27. Wealth Management System Upgrade.
28. Robotic Process Automation for Car Loan Management System ( using Blue Prism Tool).
Ø Projects Managed in Al Ahli Bank Bank Muscat.
1. Implemented PMO, PMO Governance, Project documents & Project team from scratch (using PMP methodology).
2. IMAL upgrade Project ( Islamic Core Banking System)
3. Bank Fusion Upgrade / Implementation Project ( Conventional Core Banking System)
4. Islamic Trade Finance Implementation Project
5. CTI Upgrade Project
6. IVR Upgrade Project
7. Islamic Banking IVR Implementation Project
8. CBO – Salary Protection System Project ( For Conventional & Islamic Banking)
9. Islamic Treasury Implementation Project
10. Card Reconciliation Project / ATM, CDM Reconciliation Project.
11. Islamic Banking Credit Cards Project
12. Islamic Mobile Banking Implementation Project
13. Islamic Internet Banking Implementation Project
14. PCI-DSS Certification Project
15. Instant ATM Debit Card Embossing Project
16. Brokerage System Implementation ( Implemented both Internet banking & Mobile Banking Options).
17. Complaints Mgmt System Implementation Project.
18. Loan Recovery System Project
19. 3D secure – SMS Banking Integration Project.
20. Data-Warehouse Implementation Project.
21. Robotics Process Automation for Car Loan Management System ( using BluePrism tool)
Ø Projects managed with Bank Sohar ( Muscat – Oman) 2016 – 2017.
1. Implemented PMO, PMO Governance, Project documents & Project team from scratch (using PRINCE2 methodology).
2. Hiring & mentoring Project Managers & Business Analysts.
3. Training them on different Project Tools like Project in a Box, Microsoft Project & JIRA.
Ø Projects managed with National Bank Of Oman – NBO( Muscat – Oman) – 2017.
1. Credit card testing Project ( to implement new line of Credit cards).
2. Asset Management ( Global IT assets of NBO).
Ø Projects currently managing with Wells Fargo Enterprise Global Services – Nov 2017 – till date.
o Swift Related Program / Projects.
